Most software are available as direct download from the vendors and usually do not require any shipping. This will be explained further when you are placing your order.
Can I get the software on CD?
Yes you can indeed. In the order form, all you need to do is select the "Get it on CD!" option. Next, complete your purchase, download the software and relax, your backup copy will arrive in the mail shortly:
- US Domestic Shipping 7-14
days
- Canada Shipping 9-16 days
- International 12-21 days
I am trying to purchase a software, however, the total is not showing the discount, and there is no coupon code anywhere for me to add in
If you are purchasing a discounted product and do not see the discount, you may need to reset the shopping cart. To do so, exit all browser session and do the following to clear your cookies. In Firefox, go to Tools > Clear Private Data. Then check Cookies and press the "Clear Private Data Now" button. In Internet Explorer, go to Tools > Delete Browsing History... then click the Delete cookies... button.
If you still do not see the discount, perhaps the discount status has changed. Please contact us so that it can be corrected.
How do I enter a shipping address?
If you ordered a physical product, select the option indicating your shipping address is different from your billing address. This will display the recipient information fields where you can enter your shipping address.
I live outside the US. Do I have to pay customs fees?
If you live outside the United States, custom and tariff fees may apply according to your country's import laws. These fees are not collected by this company, and this company does not have control of these fees.
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your package is not successfully delivered, it will be returned to the warehouse.
Can I change my shipment method?
Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
How can I cancel an order?
Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be cancelled. If you would like to request a refund, see below.
What is your Refund Policy?
Each software company offering products through our service has their own return/refund policy. We support all return/refund policies of the software companies that we process orders for. You will need to contact the software company directly (their email address is in the emailed order confirmation) to inquire about their return/refund policy and process.
If you do not have the order confirmation, please contact us. We will be happy to provide you with the software company's contact email address and forward your request.
I received a refund for a product purchased through RegNow, but I don't see the credit. Why?
Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your account. If the credit does not appear, please contact your credit card company, and ask where they have posted the credit information. In many cases, banks will post information later than expected.
